Centrefit Residencial Internet Plan
Critical Information Summary
Business 1000-400
Information about the service
- The Centrefit Residential NBN plan is a broadband network service which uses the NBN network to deliver connectivity to the Network Boundary Point at your premises.
Requirements and Availability
The Centrefit Residential NBN Plan is only available in areas that are serviced by nbnco FTTC (Fibre To The Curb), FTTP (Fibre To Thr Preemises), FTTN (Fibre To The Node), FTTB (Fibre To The Basement) or HFC (Hybrid Fibre Connection). NBN coverage can be found HERE.
You will require an NBN ready modem / router, with support with all types of types of services. Your modem / router will need to be Wi-Fi enabled if you want to connect wireless devices. If you don't have a suitable device, you can purchase one from Centrefit Group Pty Ltf to be purchased outright.
Minimum Term
Centrefit Residential Plans are available with no fixed terms, strictly month to month with no setup fees.
Information about Pricing
Monthly Charges
- Speed indicates the underlying NBN wholesale access connection speed. Due to a number of factors, speeds may vary and may be slower than the maximum NBN wholesale connection speed.
- The total maximum price on a 0-month contract is 1 month of plan rental payable in advance of the service.
- Additional one-off $300 NBN New Development charge applies if your premises is identified as being within the site boundary of a new development.
- Additional one-off $300 fee for an NBN Subsequent Installation may apply should a new line need to be installed.
- It is recommended that businesses install on a second line to avoid down time during transitions of services.
Excess Usage
Both downloads and uploads count towards your monthly included data. There are no excess usage charges on Centrefit Business NBN Plans, instead when the included data quota is reached, traffic will be slowed to 8Mbps
Early Termination Fees
If you decide to cancel your service, you need to provide us with 30 days' notice in writing. Fees associated with the service during this notice period are still applicable and payable even if the service is disconnected earlt upon your request.
Billing Information
Subscriptions are payable one month in advance via a valid debt, direct bank or debit card or pay by invoice. Subscription fees are deducted on the anniversary of your service activation monthly. Bills will be provided by email to the nominated account.
Other Information
NBN Access Technologies
Our Centrefit Business NBN Plans can be delivered over the NBN fibre to the Curb (FTTC) as Ethernet, Fibre to the Premises (FTTP) as Ethernet, Fibre to the Basement (FTTB) as VDSL2, Fixed Wireless as Ethernet, or as Fibre to the Node (FTTN) as VDSL2.
Battery Backup and Power Outages
Centrefit Business NBN Plans delivered by FTTP have the ability to operate during a power outage if a battery backup unit is installed. A battery backup unit is only available for FTTP services. In order for your service to operate during a power outage, please be aware that
- You must have an active battery backup unit installed. This is optional and you can elect to get this installed when you apply for your Centrefit Business Plan.
- Access to the internet will only be available with a battery backup powered device (like a laptop) by connecting directly to the data port (UNI-D) on the NBN Connection Box (NTD).
- During a power outage, the battery will provide power for a limited period of time. A fully charged battery should last between 3 - 11 hours. If the battery is not fully charged, it may last for less than 3 hours.
Customer Service Contact Fetails
You can contact Centrefit customer service for Support and Billing on 07 3188 5115 or by emailing support@centrefit.com.au, or for Sales assistance on 07 3188 5115, or by emailing sales@centrefit.com.au.
Dispute Resolution Process
If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, please contact admin@centrefit.com.au or call 07 3188 5115.
Dispute Resolution Process
If you are dissatisfied with the outcome of your customer services request and wish to take the matter, please contact admin@centrefit.com.au or call 07 3188 5115.
Telecommunications Industry Ombudsman
If you are dissatisfied with the outcome of your complaint after following the above process, you may contact the TIO (Telecommunications Industry Ombudsman) for independent mediation. The TIO can be contacted by calling 1800 062 058 or by visiting the YIO website at tio.com.au/making-a-complaint.