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Installation Day
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To help ensure your installation goes smoothly, the following "We’re Coming To Install Your Fibre. Here’s What To Expect" video (duration 5:03) outlines what you can expect on the day. Video courtesy of NBN Co.
Someone over 18 needs to be present
To ensure a smooth installation, please make sure someone aged 18 or over is present during the appointment. We’ll need their consent and signature to confirm where and how the new equipment will be installed.
If you're renting, it's essential to have your landlord’s permission beforehand. The installation may involve drilling—and in some cases, minor digging—so written approval helps avoid delays.
We'll SMS you to remind you what to expect
If we have your mobile number, you’ll receive up to four SMS messages in the lead-up to your installation. These will help you prepare, confirm your appointment, and let you know when we’re on our way. In some cases, we may also give you a quick call to discuss your installation details.
🔒 Important Reminder:
NBN will never ask for remote access to any of your devices. If you need to reschedule your appointment, please contact your provider directly.
Please secure your pets, and keep your mobile handy
To ensure a smooth and safe installation, please secure any dogs or animals on the day. This helps our technicians access your property safely and without disruption.
For health and safety reasons, it’s likely we’ll need to temporarily switch off your power or internet for 30 to 60 minutes during the installation. Please make sure your mobile phone is fully charged and accessible in case of an emergency.
Prepare for installation day
To help ensure your installation goes smoothly, the following "We’re Coming To Install Your Fibre. Here’s What To Expect" video (duration 5:03) outlines what you can expect on the day. Video courtesy of NBN Co.
Someone over 18 needs to be present
Make sure someone over 18 years old will be present during the appointment as we'll need their consent and signature on where and how we can install the new equipment.
If you rent, ensure you have your landlord's permission for the installation as typically drilling, and sometimes digging, is involved.
If you rent, ensure you have your landlord's permission for the installation as typically drilling, and sometimes digging, is involved.
We'll SMS you to remind you what to expect
In the lead-up to installation day, provided we have your mobile number, we'll send you up to four SMS to help you prepare for the installation, confirm your appointment, as well as let you know when we're on our way. In some cases, we may also give you a call prior to your appointment to discuss your installation with you.
Remember: nbn will never ask for remote access to any of your devices. If you'd like to reschedule your appointment, you'll need to contact your provider.
Remember: nbn will never ask for remote access to any of your devices. If you'd like to reschedule your appointment, you'll need to contact your provider.
Please secure your pets, and keep your mobile handy
Please organise to secure any dogs or animals on the day to ensure our technicians have safe access.
It's likely we will need to turn off the power or internet for 30-60 minutes for health and safety reasons on the day - so ensure you have your mobile handy and charged in case of an emergency.
It's likely we will need to turn off the power or internet for 30-60 minutes for health and safety reasons on the day - so ensure you have your mobile handy and charged in case of an emergency.
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What to expect on installation day
NBN will be installing their equipment which may include fibre cabling, an NBN utility box outside your premises, plus an NBN connection box inside your premises known as a Network Termination Device (NTD).
The following "What We’re Planning To Install And Where It Can Go" video (duration 3:58) explains what you need to know about where NBN can and can't install these devices: Video courtesy of NBN Co.
A person over the age of 18 will need to be present
for typically 2 to 4 hours
NBN need someone over 18 years old to be present for the entire installation process, which usually takes between 2 and 4 hours, but may take longer. They will need your consent and signature to where and how they can install the new equipment.If they are unable to complete everything within a day, NBN will organise to come back as soon as possible to complete the installation. In the meantime, if you have an existing NBN service, you can keep using it.
NBN may need to drill and dig, so landlord permission is required
- If you rent, ensure you have your landlord’s permission for the installation as typically drilling and sometimes digging is involved.
Your new NBN connection box will need to link directly to your Wi-Fi router, so it’s important to consider where it can be installed. If you already have an NBN setup, the new equipment may need to be installed in a different location—this could mean relocating your current modem or router.
If technicians are unable to install the NBN connection box in your preferred spot, there are alternative options available at your own expense. These may include providing a custom fibre cable pathway to reach your desired location
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Activating and Optimising your new connection
- After the physical installation is complete, we will activate your new service and notify you. This might take up to a few business days to have filly active. But don't worry, if you have an existing NBN service, you can continue using it in the meantime. Once you're up and running, if you find your internet isn't as fast and reliable as you'd expect, it might be time to check your set-up.
- The following "Getting Your Connection Up And Running video" (duration 4:08) offers some useful tips to ensure your equipment set-up isn't holding you back from enjoying your new full fibre experience. Video courtesy of NBN Co.
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Check your Wi-Fi router is capable of at least Wi-Fi 5 or above in its settings.Find a place for your Wi-Fi router in an open location where you use the internet most, and away from sources of interference like microwaves, fridges, big mirrors and other electrical motors that could possibly cause electromagnetic interferaence.
How your property is built and designed can have an impact on the strength and reliability of your Wi-Fi signal, which can result in areas with low speeds or even drop-outs as you move around your premises.
For larger properties, a Wi-Fi mesh system can help expand your Wi-Fi coverage.
Ensure your connected devices (e.g. your TV, laptop or gaming consoles) are compatible with at least Wi-Fi 5 or above. Otherwise, they could be holding you back from experiencing the speeds that both your NBN speed plan and Wi-Fi router are capable of. If you need support with your equipment set-up, conact our network team.